I've been going to canyon falls for years. I do believe their hair quality is not what it used to be so I no longer purchase hair from here. However, I do still buy beads for my I tip extensions here. The past 2 times I've been in Vanessa has been late. Wether it's 9:05 or today 9:30 it's not acceptable. I called the other location at 9:15 to see if the other location knew if she was on her way etc. and they said, "I'll find out and good bye." While I was waiting I spoke with 3 other stylists who said that she's always late and they're done doing business here. This is not a reputation I'd want for my business. Vanessa finally showed up today at 9:34 with her Starbucks in hand and was genuinely irritated that I was there. No hello, good morning, I'm sorry etc. I won't be using this business anymore unless I'm in a huge hurry.