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| - I'm afraid I'm starting to sound like a fanboy about Sun Auto, because this is my 3rd review. I go to Sun Auto because they are located a few buildings away from my office, so it is ultra convenient to leave my car there and walk to work. That being said, I keep on going back because they treat me right.
I think their customer service is great. The first time I went there (see my earlier review), I thought I was in for a $500 service and told them so. They fixed the problem with a free sticker and charged me nothing. It was a patch job, but a free and effective one. Another time I used them, I told them I needed my van quickly b/c of a family vacation. They bent over backwards to get me the van on time, even though I didn't give them reasonable notice. The third act of great customer service is when they replaced my rotors, but it didn't fix the problem They immediately took the van back and replaced the rotors again at no additional charge. (I'm not sure whose fault it was that the first rotor replacement didn't work, but it doesn't much matter. Sun Auto fixed the problem and got me my van back in time for another family vacation.)
This last time, I brought my van in because an electrical problem prevented the van from starting. The problem was random and only affected the van about every other day, and then only for a few hours. Diagnosing an off-and-on-again random electrical problem is hard. They took the van in and replaced a $30 part that they thought was the problem. They charged me about $100 to $150 for labor in diagnosis and repair. A fair price. I took the van home and a few hours later learned that they hadn't fixed the problem Sun Auto felt so bad that they towed the van back to the shop and worked on it for the next 2 days. I don't doubt that they actively worked on the car for several hours. In the end, they could never diagnose exactly what was wrong (again, electrical problems can be difficult), but they randomly tightened electrical connections in a Hail Mary attempt to fix it. Luckily, it worked. We haven't had any more problems with starting the car. I fully expected Sun Auto to charge me for the additional diagnosis hours they spent and possibly for the tow. Sun Auto refused to accept my money.
While I wish that their mechanic was omniscient and fixed the problem the first time (again, I don't blame him because electrical problems are tricky), I love the customer service they gave me. I think they went above and beyond (and that they should have taken payment for the additional diagnosis and repair).
They deserve five stars.
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