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| - It's been open for approximately 2 months and they have a bit more to do to impress me. Upon entering it took a few minutes of us waiting at the front to finally be acknowledged and greeted. There's a hostess area, but no hostess.
We wanted something light, easy, and fast. We ordered a pizza special that included a drink, slice of pizza, and a salad. The pizza came out re-warmed and dry. I was not happy about them passing off fresh, gourmet pizza with a re-warm in the toaster oven appeal (I've re-warmed enough pizzas in my time that I know it when I see it). I asked the server about it and he admitted that it was not fresh and that they would make us fresh slices. The new pizza came out 10-15 minutes later and it was a stark difference compared to the initial slice. The pizza was freshly baked (not freshly made by hand) and the cheese was delicious.
Some helpful tips:
1. Do us both a favor and get it right the first time. You only have one chance to make a good first impression. Unfortunately, the initial impression I have of this establishment is disappointment. If you know you were giving out old pizza, why do it? Especially when you are a new business and you are building your reputation.
2. If you advertise "gourmet" be it. The quality of the pizza was ordinary. If you were to advertise as a regular pizza joint, I would think you were great. However, since you say you are "gourmet" you have missed the mark entirely. Gourmet to me is handmade and extraordinary with toppings and spices and I didn't see that.
3. Same line of thought...if you advertise "organic wheat crust" use it. My crust was an ordinary white flour crust.
The two main reasons (gourmet and organic wheat crust) I picked this restaurant instead of the one next door were the very things that I didn't end up experiencing.
The service was okay. The restaurant itself is in a great location and is decorated very nice! I think this place has great potential, it's just getting the form and function to align (be consistent in your advertising message with the product you give to your consumer).
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