We've been taking our 3 animals here since 2011. Unfortunately, due to the incompetence of the staff at the front desk, we will take our business elsewhere. It used to be a great place with great staff, now it's your word against theirs. If you go here be advised; get the name of the person who booked your appointment, and get a confirmation of what you are bringing your animals in for. They aren't very good as far as customer service is concerned.