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  • I can easily explain this. Sadly... the initial tone of the restaurant is hard to come back from. We had a lovely meal. Standard issue. We have been here for many many occasions. Big birthdays or special events- The Tower has always been our on our hit list. Not cause its the best but cause there is something special about the ambiance. However today may have sadly changed the course for our family. We arrived tonight for my mother's 70th birthday. Initially we thought my 9 year old would be at a dance event but that changed and our party of 5 became 6. No big deal you would think. Especially when adding a 9 year old to a table that already had a 5 year old. Well sadly.... not sure what kind of training the hostess had but she was rude. She made it like it was a big deal. She went on that she would have to change our reservation - it was for 6:00 and it was 5:55 at this point - to 6:15 or 6:30. And then she went on about there would be a 18%gratuity added to the bill no matter what. Ok so no big deal on the grat but c'mon - you can probably say it a different way but adding one 9 year old to a family table you have to make a big deal about the time and changing it etc. My parents stood there embarrassed. It was (as i mentioned) a special birthday. 70!!! And here this millennial with her long finger nail points at us at that we can go up but we'll have to wait. . .. prob 15 mins at least for them to get us a table. From that description you are thinking - WOW THE TOWER is HOPPIN TONIGHT. omg. Hard to squeeze in a 9 year old. mother ship what have we gotten ourselves into. Sounds like a rave.... So. We go up. Im fuming. We arrive at coat check at little Ms B is clearly on the phone with the hostess here cause you could tell by her cool nature she expected us to be a pain in the ass. Yah. We are a pain all right. Typical husband. Wife. 9 year old. 5 year old and gramma and grandpa ... typical nightmare. . . So the hostess... 'how are we tnight'. Hopefully better soon I say. Oh why. She said all surprisingly. I said well the girl downstairs seemed to have an issue adding a child to the reservation. She starts to say something but really what excuse can she and she sort of stops and says .. well i have a great table for you. So thats how what was suppose to he a lovely evening at the Tower started. Hard to come back from such Rudeness. So we walk to our table. You are expecting a mosh pit right cause you cant squeeze in a 9 year old. Tables everywhere. Empty. There was a couple next to us. Then 2 free tables. Then a couple. Then about 5 free tables. It is after all 6:00 ( and she thankfully didn't make us wait to 6:15). We did sat. And we all tried to shake it off. Ordered a bottle of wine. And some appys. I had the fish special -Arctic Char and it was nice. Not overly flavourful and on a huge bed of quinoa but made for a nice meal. Kids meals don't include a drink or dessert which i always find funny yet for a special occasion Im ok with the $4.25 Shirley Temple and the $6 ice cream on top of the $10 butter pasta. (If you are following along we just paid $20 for our 5 year old to eat) And honestly. None of that bothers me. Our waiter was lovely. And the bill was just shy of $400 for the 6 of us. It was that girl at the beginning that made a big deal and embarrassed us all. Went on about the grat (further embarrassed my parents that felt this was kinda pricey) and made it like i messed up when plans change. So. Sadly. For that kind of money-Im happy to have the ambiance somewhere else where we feel appreciated. We wont be back.
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