Went last night for Valentine's dinner, and was seriously disappointed. I've been a frequent customer over the years, and never once experienced such a mess. People who'd made reservations were waiting with the walk-in guests. Which... What is the point of making a reservation if my table has not been reserved for my party? That was strike one. After 30+ minutes of waiting, we were escorted to our table upstairs. And that was a mess in itself. The bar was completely packed, people literally had no room to stand/sit. After a significant amount of time waiting for a waiter to arrive, he finally came. Ordering was easy, and the food came quick (surprisingly). But our requests for water and bread were so delayed. I had to stop midway through my meal because I needed a refill and the waiter wasn't around to know that for a solid 10 minutes. Downstairs was absolute chaos, with the poor waiters having to weave through a group of 40+ people in that lobby area. All in all, I'm pissed about the experience, and my family and I agreed we're done with this restaurant after going there for years. For the amount of money they rake in per party, I expect a hell of a lot better.