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| - NO means NO - not maybe! I cannot begin to tell you how frustrating and simply maddening my contact has been with this company. I called them to get a quote about going solar simply out of curiosity and to get some information about exploring the available options. Within minutes, I was strong-armed into signing a contract for a site visit. (I was told by the salesperson, Ken, not to even open or read the email until I had him on the phone, and then he pushed me to sign it. Thank god it included a cancellation clause!) Once I spoke to my husband about this, my husband wanted to cancel immediately. He did not want people on our roof without our being sure about our desire to go solar. Well, here is where the headache begins.....I sent three separate email to the salesperson to cancel the contract and the site visit. I needed to send three separate emails because the guy simply would not listen to me!! Finally, on the third email, sent on Friday morning, he agreed to my demands. You would think that it ends there, but it does not! On Monday afternoon, I get a call from a technician saying that he wants to do the site visit today, and then I called him back, and I sent him a text stating my request to cancel. Then, about 3 hours later, I receive an email from them saying that they will be out to my house soon, and then I respond to the email in writing, stating my request to cancel for a fifth time. Then, I get an automated response back with a number. (At this point, I have five separate requests to cancel - all in writing.) Then, I call, and for the SIXTH time, request that my site visit be cancelled. I think it may be cancelled now, or at least I hope so! But should it be that hard to cancel something? I don't think so.....
Please be forewarned about this company and its tactics. As an environmentalist and a person who support renewable energy solutions, it is sad that there is a company out there like this that pretends to be doing the right thing with such unethical business practices. I feel like the salesperson lied to me several times such as when he said he did not see my first email to cancel and when he told me I had to be on the phone with him before opening up the email that contained the contract. Then, after such duplicity, I could not get him to listen to me. Shame on you, Solar City! After this experience, I would never want a long term relationship with this company as one needs with solar.
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