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  • This is the closest Garrett Popcorn to CA. The popcorn is so good, I stop here every Vegas visit. Though, customer service is beyond terrible and has been EVERY visit!! There's something to say about management who keeps hiring employees with dry personalities, bad attitudes, and nearly non-existent communication skills. Perhaps they need to be evaluated and opt out of a profession in customer service. To make matters worse, the mall opened at 11 am. Friends and I arrived ~12pm. The caramel popcorn bin was nearly empty (see picture). I asked if there was a fresh batch in the back and the slow acting, dry attitude girl shook her head "no". Who does that?! Since she acted like a mute the more I questioned inventory, another employee (excuse-laden) said they were down to one barrel in the back and it takes 30 minutes to pop. Again, I asked how long it would take before the batch was done. I kept hearing 30 minutes instead of how much time was left. Clearly, operation stay-in-school needs to be put in place before hiring occurs here! Needless to say, the 3 of us got our bags of popcorn. Several customers left because one of the most popular flavors - caramel - was empty! Hence, poor management! You should NEVER allow your inventory to get so low that it causes a store to lose money. The only good thing about losing customers is that the people behind us didn't have to endure the dry girl at the register. She shook her head and thought it was funny as I voiced my disdain for employees there who have poor customer service and bad attitudes. For the record, employees should be careful of who they service; especially if customers are namesakes like me, check for quality control, leave reviews, and easily contact corporate to implement changes ASAP! Popcorn - 5 stars Customer service - 1 star!!
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