I appreciate you questioning my character to make my review seem less credible. I would understand a miscommunication with a scheduler considering they often do not know what they are talking about. My issue, the main issue is the tech not only throwing her under the bus as not knowing her job, but also being shown photos that were obviously not my unit just to get the sale. The main point and reason for this being a bad review is the behavior your company apparently has decided is good business practices. I am well aware that I did not pay for services, if I had you would be dealing with a law suit instead of simply a bad review on yelp. Also, paying or not paying for a service does not make the experience any less valid, and a review is based upon experience.