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| - I visited the Greenbridge Tea House this afternoon with my sister, mother, and grandmother. We have visited Molly's Tearoom in Medina several times in the past, so we were excited that we found something similar but much closer to us. As you can see, we were all pretty disappointed in this place.
Pros:
- Chamomile tea was served hot and had a good flavor. We all also liked picking out our own teacups. They have quite a nice collection.
- We all enjoyed the food we got - I had the side by side with herb bread, small mixed greens salad with a really good dressing, and a broccoli salad. I also ordered potato soup on the side, but never received it (more on our service experience below). My family ordered quinoa salad, potato soup, and quiche. The soup was just OK, but everything else was pretty good.
Cons:
- Not a huge selection of tea or food options. Everything is vegetarian here, which was fine for us, but we were hoping for some more options.
- You must ask for a cup of water. I get it, you want people to buy the tea. But my entire family kept hoping we'd have water served with our meals, but only my sister got a glass after asking for it. Other restaurants give everyone water without prompting and most people would enjoy having water + another beverage with their meal. We told the male cashier/host about this when paying our bill, and he said, "oh, you're not the first to suggest this. Many others have too, but the boss says people won't order tea if they all get water." Umm, not true for everyone. And so what if they don't order tea, it's all about catering to the customer needs (we're the ones paying for this experience & meal!).
- Service was AWFUL. I don't remember our waitress' name (older, short blonde hair) probably because she wasn't ever there to check on us. She did well at first with getting our tea and food orders, but after the food arrived, she completely forgot about us. We sat at our table with empty plates for at least 15 minutes and not once asked how the tea or food was or if we needed anything (WATER!). When she did start clearing off our table, we asked to see a dessert menu. We all wanted to order a dessert because they all sounded good. Unfortunately, another 15+ minutes went by and she never inquired about what dessert we wanted. My grandmother actually had to stop her while walking by to ask for the check. She said, "you didn't order dessert." We said, "we know, but we ran out of time." She just said "sorry" and walked away. We got our bill dropped off and she told us to pay up front. The male host/cashier was baffled that we only had 1 bill and kept saying "that's it?" (Well, yes, that's it, and it could've been more if we were able to order our desserts!). He also had a heck of a time cashing us out. Maybe the gift certificate + cash threw him off? I don't know, but it took a solid 5 minutes just to pay. Just a bad customer service experience overall. (We went to Dairy Queen for dessert and actually got better customer service there.)
Will we return? Probably not. Although this location is closer than Molly's Tearoom, the service and food/tea options are much better. I'm all for supporting local businesses, but until something changes in the customer service here, we won't be returning.
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