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  • This is not at all based on their inital service, but rather a rating based on two phone calls - I called to set up service with Bulwark and spoke with Brit who was very informative, helpful, and very professional. We had set up a tentative appointment and I explained that I would call him back after further discussion with my wife. The next evening, I called Bulwark to cancel service and I was connected with the most rudest,unprofessional female representative. Her tone was very sassy and was not accomodating at all! Her reply to me was, "all reps are busy so we'll call you back!" I waited all evening and it is now 10:58am the next morning and still received no call. I am disgusted at how she spoke with me and because of this, has left me with a very bad impression. Furthermore, I called them back alittle while ago, they transferred me to three different places which one was in Arizona, then hung up on me. I called back the first person I spoke with and he had no idea why non of them could take my request to cancel my appointment. He finally said that he would take care of it. Whew! While I have not had the actual exterminating treatment done, I am definitely tired and turned off at how I was treated and given the run around just to cancel an appt.
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