My family and I have been flying with them for years. I called them tonight because I need to reschedule my December 15th flight until December 25th due to a family emergency. They told me I would need to buy new tickets and would not be credited any amount from the tickets I will no longer be using. I asked for some sort of credit and all I got was a bunch of "our policy is...." crap. I told her, I understand what your policy is but I am telling you I have been a loyal customer for years and am asking for some sort of customer service gesture here. I would have been happy with even a $50 credit towards my flight. Nothing. No gesture at all for a loyal customer who has spent THOUSANDS of dollars with them. Well not only have they lost the option to cancel my original flight and then resell it (which is exactly what they would do), they have also lost a customer. There are too many other airlines to chose from.