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| - I stay downtown often while visiting Vegas. The rooms are just average for me. I first checked into a non-smoking room but apparently there was an ashtray and matches in the bathroom. The room did not reek of smoke so it did not bother me, I just thought it was a bit strange. Their Do Not Disturb sign is the type you insert into the lock but does not have a hole to hang it behind the door when you are not using it. It is either on the bathroom sink or on the dresser with the TV. On this last stay, I did a room move from one tower to the other so I have two rooms to compare fresh in my mind. Both bathtubs had hair in it from a previous guest. Yuck! The bedsheets are not tucked in and the first room's sheets were so uneven that one side was majorly dragging on the ground. The first room had an old school tube TV, but the new room had a flat screen. I wonder if they are going through a room upgrade transition. Other than that, the rooms were A-OK. When in Vegas, I don't spend too much time in the rooms other than to sleep in anyway. Talking about sleep, there are no curtains. No sheers nor blackout curtains. There are these shutter windows that even when it is in the "closed" position, it lets in a lot if sun in the morning which is not cool at all.
Between room moves, I left my phone charger in the previous room, but by the time I needed to charge my phone and noticed I didn't have it, the Front Desk said that the other room is already occupied. They needed to get a hold of the guest to retrieve my charger back. I felt so disconnected without my phone, but yet, it was my fault and I, of all people, should know better than to leave items in a room. I must commend the Front Desk agents for their passing of information to each other. I spoke to and followed up with a total of 3 different agents within 24 hours and they were all aware of my situation. I did not get the run around or have to repeat myself 10 million times or get the "Oh, this is the first time I'm hearing of this" story. The next morning, although they had not heard back from the guest, the FD agent rang the room and the guest was in. In a few minutes, a houseman retrieved my charger and brought it to me in the lobby. Reunited with my charger saved me $$ on buying a new one! Thank you Front Desk!
On my last day, normal checkout is at noon but we were granted a 3pm late check out. Our luggage had to be ready to be pulled by the bellman by 11am so my room had appeared to be vacant. My housekeeper knew of the 3pm LCO and I specifically told her that I would be checking out at 3pm. However, since I did not have a DND sign on my door and my room appeared vacant, another housekeeper cleaned my room around 2pm. She said that there was no luggage and no one told her anything. I understand where she was coming from but communication could have been better between the 2 housekeepers. I had to take a quick nap in my parents' room prior to checkout.
I like this hotel. It is not equipped with the latest and greatest amenities, but it is in my comfort zone. The Cal is full of people from Hawaii and it definitely serves up the Aloha spirit.
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