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  • I have never been so disappointed in an establishment. We stopped in for a quick drink and snack around 10:30 pm. Knowing they closed at 12. Service was a bit slow, although very friendly. We were informed it was Mike's first night and he used to be a barback. The bartender Afton was very nice. Once we had our first round we asked each of them for another. Got one. Then waited. And waited. The bar was busy and all 3 of us are in the industry so we gave the the benefit of the doubt. We then mentioned to Mike we wanted to order food. We were joking around and he laughed and said ok and walked away. It was about 20 mins later and we asked Afton if our food was about ready. She said Mike didn't put it in and so she did. We were just enjoying ourselves on a girls night out so we ignored it... Then the food came out wrong. She thought we ordered pizza bites. But we said pretzel bites. But was strange since we said we don't eat cheese and the pizza bites have cheese all over them.. Easy mistake? The kitchen was about to close so we said forget it. But she insisted and said it was fine so we said ok. They finally came out and they were closing so we got the bill. I then asked if the pizza bites and pretzel bites were the same price and they informed us they were after much discussion... And we asked if they were sure and they said yes(we didn't see the menu again, they had been picked up) and so my friend asked to speak to a manager just to inform him of the issue. We weren't trying to get anything for free. Should we have paid for them, no. Were we going to, yes. The manager Aman came over asked asked 'what our problem was'. We explained and then He then was very condescending and asked us why it was a problem was since "we ate them all" . Of course we ate them. We ordered them and there was nothing wrong with them. We just waited an hour. My friend then was just telling him that he should've just checked on the situation and maybe ran the refired item in question and he seemed very unaware of what had been going on in the bar area and with his guests.. We hadn't seen him touching base with any customers all night. He then thrust the receipt at us and said he "WAS going to take care of it..But now we can just pay" and stormed away. I have never been so spoken down to in such a condescending way by a 'manager' in my entire life. If this was a restaurant on the strip he would NEVER have spoken to us that way. Whether we had 1 drink or 11 there was no reason for him to be that rude. I know that if we had a man with us he never would have spoken to us in such a manner. His body language/attitude and management skills are severely lacking. A manager should be leading by example. Which is extremely upsetting. Its sad that a "fun" place such as D&B would EVER employ such an individual. Get it together. I'm not a huge negative yelper but this was completely unacceptable, and a way in which guests should never be treated and everyone should be aware.
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