My spring broke at 11pm on Wednesday night - of course with my vehicle in it. I called at 6:45am the next day because it said open 24/7 and got voicemail. I left a message and figured I'd hear from them with in a couple hours. I called and spoke to another company who in the mean time bad mouthed this company when I told him I was waiting to hear back from them. To me that wasn't professional for them to do that and made them look bad in my opinion. While I was wrapping up my call with them saying I would call if I didn't hear back from affordable, rick called. Rick had me on the schedule that same day from 9-11 and gave a quote which was super reasonable to replace both springs for just $141. Robert and Orlando showed up at 10am and were in and out within 45 minutes. They were both very nice, addressed all my questions and assured me of my concerns. Despite what this other company said I am happy I didn't listen to him and went with affordable. Springs look like they are good quality and larger than the ones that were on there to support the door I have. Thank you affordable for your professional quick response to free my car from my garage so I could get to work! I will definitely keep your number for future garage needs and recommend you to others.