If you're having issues with your insurance company's contracted towing company, I recommend calling Phoenix Towing Service immediately and having them service you. I spent 4 hours waiting for two lousy, unreliable companies that were hired by my insurance company to come and they never did. After seeing the reviews here on Yelp!, i decided to give Phoenix Towing Service a try and they didn't disappoint. Got to me earlier than estimated, updated their GPS tracking system, and got my car exactly where it needed to go in a timely manner. I will use this company again if the unfortunate event occurs. Thank you Phoenix Towing Company for your professionalism and sense of urgency!!