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  • Came out and did a 10 minute job changed a dual capacitor, charged $75.00 trip charge which is normal, but then charged $140 for a $10.00 part for a total of $215. I wasn't home at the time so I texted Mark and his response was "Dual capacitor. Sent receipt now. No that price is lower than almost any competitor out there. You're not paying much for the part but for the service and ability to repair. Sorry if that seems high but I assure you we are lower than most companies. I really don't know what to tell if that's what you think. We are a licensed and insured contractor and have to make a living. I used to work for companies that charge much more than that to do the same repair. We have other costs involved other than the part itself. Vehicles, tools, insurance etc. I'm sorry you're not happy with our work" Mark it's not that I'm not happy with the work, it's the fact that you double dip on the service charge apparently. A honest company would charge trip charge + 1/2 hour minimum labor for 10 minutes @ 70 a hour + part= really shouldn't have been more than $140. You work out of your home office, don't have a website and can't provide a bill on the spot, instead have to wait until your guy gets back to you to email a receipt and have to be reminded to send one. Just charge fair prices, don't take advantage of people.
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