Decent reliable coffee/food- after all, it's a chain, and you can expect at least some kind of consistency.
However, the service here is just really poor. The people are nice, but they're just not trained and managed very well. About 50% of the time, they get something in the order wrong, and they don't do a good job of instilling much confidence when ordering (they'll repeat the wrong order back, or they'll ask you to repeat the order a few times, or they won't even repeat the order back to you), so you never feel confident that you're getting the right thing. And that's unfortunate when you're getting coffee- likely on the go with not a lot of time to go back and recheck/reorder.