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| - I never post reviews (and in fact, writing this review was the catalyst to my active use of my Yelp account and my first ever review) but having just moved to Charlotte and gone through 3 different vet clinics, I HAD to post a stellar review of Dr. Jen and Vetwerx.
Concerned fur mommy. I have been a dog owner for almost 15 years, with a total now of 4 fur babies. I recently got an AKC registered Yorkie (we named her Charlotte) from a dog breeder because I wanted to make sure that my puppy wasn't born in a puppy mill or that she wasn't inbred and would have a slew of cruel "teacup" genetic health issues. Therefore, Charlotte's overall health and quality of life is a MAJOR concern and priority.
Other vets. I started going to a vet in Southend but during a bandage change after she broke her toe, Charlotte screamed and started limping following the visit. I had taken her to an emergency vet clinic for the broken toe during a weekend and although they were very responsive and friendly, they seemed overpriced.
++ Vetwerx genuinely cares and it shows. After the last bandage change, I decided to change vets to Vetwerx and was SO glad that I did!!! Dr. Jen showed me where Charlotte had her X-ray taken and was extremely gentle with Charlotte during the visit. The next day, Dr. Jen personally called to see how Charlotte was doing, which was extremely thoughtful.
++ High level of TLC. Charlotte seemed to be limping after her bandage was removed so we went back to Dr. Jen. Dr. Jen took a comprehensive X-ray of Charlotte to show me that Charlotte's toe had healed perfectly. Dr. Jen explained that Charlotte must have some pain so prescribed pain medication. She put the pain meds in individual syringes so that the doses didn't have to be measured out.
++ I trust Vetwerx. I am thoroughly impressed with Dr. Jen and have absolutely no reservations with taking my precious Charlotte and entrusting her in the very capable and caring hands of Dr. Jen and her staff. If you're looking for a reasonably priced vet, extremely new and clean facility, and want to rest assured that you're in good hands, I HIGHLY recommend Dr. Jen.
Again, I never write reviews but felt galvanized to do so because Dr. Jen exceeded my expectations for a vet.
One month update: Different visit; different symptoms; same high level of patient care. Charlotte came down with a respiratory infection and we had to come back for another visit.
++ Least invasive methodology. Dr. Jen tries the least invasive option first and then progressively increases the treatment protocol, as needed (some vets will go straight to the most invasive, most expensive option first, to pad the bill). Also, sometimes going straight to the most invasive treatment can be the most harmful by taking unnecessary risks. If you had a heart condition, you would try taking a beta blocker first (cost $100) before getting a stent before having bypass surgery (cost $100,000+) because maybe the beta blocker is all you needed; so trying surgery first would have subjected you to infections, substantial recovery, inordinate expenses -- all for nothing.
++ Triage emergencies. When I mentioned that Charlotte was having trouble breathing, they told me to come in right away, which is reassuring knowing that they will triage even though they're not an emergency clinic. She received the same care, thoroughness and attention this time as she did the first. Dr. Jen also took the time to carefully explain treatment options and pointers on giving Charlotte CPR, just in case.
++ Easy access to health records. When we left to go to CA, Dr. Jen emailed me Charlotte's health records in case the breathing issues aren't alleviated.
9.4.2016 Update. Charlotte came in to get spayed and like all the previous visits, she received the same level of TLC. We had Charlotte's microchip implanted and nails cut also.
++ Communicate test results. After her blood was taken the previous day, Dr. Jen called to inform us that Charlotte had a clean bill of health to safely proceed with the surgery.
++ Updates. Immediately after the surgery, the staff called to let us know that the surgery went well and that they wanted to keep Charlotte for observation. Dr. Jen made sure to give her extra pain killer shots around the incision to reduce Charlotte's post-op pain, which is greatly appreciated and just gives us the peace of mind that the staff really cares about our pup.
++ Contact even after hours. They gave Charlotte a cone for pherrets because she's only 3 pounds (haha) but it is preventing her from licking at her incision. Dr. Jen called the day after the surgery to inquire about your Charlotte's recovery was going. She assured us that although they would be closed for Labor Day, she checks her emails for non-emergency issues.
The Vetwerx personal touch and genuine TLC gives me assurance that we are entrusting Charlotte's health in the right hands.
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