Our bad experience started by waiting an hour outside for our table (despite having a reservation). The staff were apologetic for the wait and insisted that they would "take good care of us". The food, however, was mediocre and the service was bad. Our food and drinks were cleared three times before we had finished with them, and we had to have the server bring them back to the table. There was a long black hair in one of our dishes, and the bacon in our double-down was under-cooked. Service was also disjointed. We ordered the whole shebang and doubled up on certain dishes because of the size of our group. Dishes came out sporadically in portions too small to share with our group of five. No attempts were made to improve our experience in any way. The restaurant sounded great based on other reviews and all of the hype, but the experience was very disappointing (and the food and drinks were over-priced). There are many other better restaurants in the area. We will not be return customers.