On an apartment search with a time crunch (needed to move in within 3 weeks) within a limited area, this place beat out the rest in the area for the amount of apartment you get for the price. Utilities are included in the rent, but this does not mean that you have less control over the temperature of the apartment. The thermostats work just fine, as does the heat and A/C which both pump quite efficiently. Laundry rooms and common areas are clean and well maintained. The hot tub is open but the jets have not worked in months (this makes me sad) but the management company just refurbished one of the pools and it is back to functional.
Upon move-in, the few things that I pointed out needed attention (battery in the smoke detector, missing fire extinguisher, broken bathroom fan) were addressed and fixed within half an hour. Impressive.
There is an online option for paying rent - credit card (with fee) and echeck (no fee). Pet deposit was reasonable (2 pets, one deposit and a combined pet rent that's reasonable) and my furbaby has adjusted well.
Free wi-fi in the office - and they make Otis Spunkmeyer cookies fresh in the office every day. Yum.