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  • The store is great if you either already know what you want, already know a LOT of various product offerings, OR are willing to figure it out yourself by reading all the information placed near each product. *note* you also have to figure out HOW to navigate through that information. I went in there on a Wednesday night, wasn't even busy. 4 guys 20-somethings standing around talking about their weekends. Not one of them said hello or offered to help me. Went to the genius counter where the girl told me just to go interrupt them and tell them I need help REALLY? I have to do that!? That is non-existant customer service. The boy who 'helped' me, made it very clear to me that I was an interruption of his time hangin' with his co-worker friends. I told him what I needed and he was only willing to answer yes or no questions. I don't know what I don't know, so figuring out WHAT to ask was frustrating for me. When I asked if there were any accessorries for a certain product; he pointed to a HUGE wall of accessories. I went over there and couldn't make heads or tales which ones were for the product I was looking at. There were accessories for everything over there it seemed to me. I finally got frustrated and much to their delight, left the store. I still really want an iPad I think, but I don't want to buy it and have NO help with it. I could go to Target and get one, but I just thought that the Apple store would provide more insight than Target. I was wrong. The twenty-somethings that work in there are not the least bit interested in helping anyone that doesn't just want them to go get a product for them to ring up. They couldn't care less if you're there or not. They are Apple, that's all they feel is needed.
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