Brought in paperwork for a warranty reimbursement, dropped the paperwork at the front desk of service center. Just called Chevy to check on status after 5 weeks, they told us they never got the paperwork and we need to resubmit. And now it will take another 4 weeks after it's received. Nobody would help us without a name of who we dropped the paperwork off with. But how often do you ask for a name when dropping a paper at a desk. My fault for not covering every base. Their fault for running a poorly organized office.