I had them as my landscaping company for a month. I canceled maintenance with them after my most recent service call to trim some trees and plants to bring them a bit off the ground and off of my hardscape. The crew did not confirm exactly what I wanted before starting to cut. Despite the fact that I was home when they arrived (which they didn't check), they cut my trees and plants back so extremely that my backyard is hardly recognizable any longer. It doesn't seem like it should be very hard to say, "This is what I am going to do. Is that what you want?" It's simple things like this that I expect from companies that I hire to perform a service, and it doesn't seem like too much to ask.
I also observed one of their workers using a week wacker to edge my lawn, and then turning the weed wacker sideways and using it to trim small growths on my tree, cutting up the bark as he did so. Very lazy and unprofessional.
Finally, when I hired them I also showed them the fact that my lawn had died under the care of a previous company and was told that they would include fertilizing to address the issue. To my knowledge this didn't happen during any of the three visits they made to my house this month. I have decided to perform my own maintenance now. It should be easy with a dead lawn and not too much greenery left in my backyard.
*Edit: Downgrading their rating since it's been a month and, though they promised to come take a look at the work and discuss the issues with me, that never happened. I had to hire an arborist to come out and correct their work (even though it couldn't replace the enormous volume of branches they incorrectly removed).