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| - We come to Jambo Park because our autistic 3-year-old son adores this place! He asks to go there at least weekly by randomly exclaiming, "It's Jambo time!" That said, we probably actually go once every 3 months or so.
The rides are fantastic. The video games are fun. The staff is friendly. We even had our son's 3rd birthday party there. The food is good and the grounds are usually very clean.
The only problems we have run into are that there are not enough employees on staff to run the rides - ever - and many of the video games will take your tokens (coin return not functional) without activating the game. Sometimes they will take your token and turn on, but the game requires balls of some kind and all of the balls are missing from the game. In those cases, even though the game turned on, we still end up disappointed that we cannot play it due to lack of balls.
In the case of the lack of ride employees, we have been told that if we just come to the front desk and request someone come over to the ride we want to engage, they will gladly come over to service the ride, but that doesn't always work because there is not always someone there at the front desk either.
In the instance of the token eating games, we have been told we can simply come to the front desk and request replacement tokens when that happens, but it is so often that we'd honestly be doing that ALL DAY. It's just not worth the hassle to us. We'd rather just purchase more than we think we need expecting we'll lose a few.
Those problems aside, I still must give them a 3 star review because it is a really cool concept that is unmatched in the Valley of the Sun. There is no place else that offers anything close to the amusement park rides that they do for children as young as my son. He absolutely loves it, and as long as Jambo Park exists, we will continue to patronize them.
That said, obviously from my review, you may be able to tell that if I owned this business, I would run things a bit differently.
Another suggestion that I have made to staff on multiple occasions is for them to please get some sort of membership program going for frequent guests similar to what Butterfly Wonderland, the Phoenix Zoo, We Rock the Spectrum, Sea World, Disneyland, and other indoor play places/amusement parks have. We would come much more frequently then, and they would make quite a bit more money over all resulting from our increased token and food purchases from the unlimited visits under a membership such as this than they would from just the price of admission they are currently getting as infrequently as we go now. They are the only such place in their category of establishments that I know of in the Phoenix area that doesn't have some type of a membership or frequent visitor program.
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