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| - Call you? Call you for what exactly? I emailed you - TWICE. You were the party in this situation who failed to respond. Speaking of logical - any "logical" person knows that one should ALWAYS document any type of complaint, hence the 2 emails. Any business correspondence I do is in writing, and this issue being a prime example of why. I am an executive at a well-known and highly respected company in Las Vegas, and this is just the way I do business. Perhaps you could take a lesson. Further, you had my Facebook review deleted. OWN YOUR PROBLEM. Deleting a well-deserved review is a cop-out of the highest level. A true professional doesn't run away from, or try to hide an obviously pervasive problem with a myriad of excuses, which based on not only the reviews here, but Facebook as well, are considerably more common that you obviously will admit. REAL professionals deal with the problem directly and swiftly. They don't wait until the 5th or 6th complaint rolls in. By that time, the damage is done. They own the issue, ask questions to resolve it, and satisfy their clients. You did none of the aforementioned steps. The key to success is being proactive as opposed to reactive. That's Business Management 101. Clearly a mutiny (it IS mutiny, by the way, not "mutany")? Mutiny is defined as "an open rebellion against the proper authorities." Mr. Warren is not an authority in ANY capacity. It's quite telling how you attempted to deflect the REAL issue here - Mr. Warren - by placing the blame back on those unfortunate enough to have dealt with him. Take a long hard look in the mirror Ashley. YOU employed this person. YOU read previous negative comments stemming from other communication with Mr. Warren, and YOU attempted to deflect each of these negative reviews back on to the consumer, as though THEY were somehow the cause of the problem. So, the problem here is everyone else? Interesting perspective. Both of my Realtor friends in the LV Valley told me that Mr. Warren has a TERRIBLE reputation - a fact I sincerely wish I knew prior to wasting a Monday morning being made to feel the way I was made to feel.
Perhaps you aren't familiar with how Yelp works, since you diminish the role of the community posters, and those who "have the time on their hands to voice their opinions to anyone who will listen." With that being said, please allow me to enlighten you. Your lame attempt at an insult toward those of us who take the time to share our experiences with the hope that we can save others from doing business with organizations who clearly undervalue the power of social media, just makes you look weak and completely out of touch with your own business. Your response falls on deaf ears, as I care neither what someone of your caliber thinks, nor do I place any stock in you giving yourself the power to decide what is "an appropriate forum" and what is not. The fact is that Mr. Warren leased properties under the umbrella of B&C Real Estate, so whether you care to admit it or not, this individual represented YOUR company. Because of this business association, these reviews ARE directed to the appropriate page, and this IS the proper forum.
Lastly, OF COURSE you are unable to make all of the people happy, all of the time. That issue is not up for debate. What IS up for debate is the OUTRAGEOUS way in which my family was treated, the fact I copied you in on the initial email, and my response to his asinine excuse for the manner in which he behaved. I did not receive one single solitary response from you. Not one. I waited a day prior to posting my review, allowing you time to formulate a semi-coherent response, but I was not afforded such a courtesy, so - here we are :)
I have to assume that the fact that he hasn't received a complaint, is that for the most part, people don't possess the intellectual capacity or the wherewithal to follow through with filing a formal complaint. I assure you - I don't fall in to either category. You aren't dealing with a dummy in this instance Ashley. Your inability to command proper use of the English language and failure to utilize proper grammar, makes the fact that your typical response to these negative reviews even more amusing. If you are going to try and insult the intelligence of your clients and potential clients, at least do it with proper grammar and correct spelling.
Side note - ANYONE who takes the time to review their BUSINESS page from their PERSONAL FB page is just sad. Let your customers speak from experience. One just simply doesn't review their own business page. Come on. And the "review" from Sarah S down below? She also happens to be a friend on your PERSONAL FB page. Just a little bit of research reveals that. Let's recap - your personal friends (who leave other Yelp reviews describing how they left Vegas for Hollywood LAST YEAR) leave a review of your services in Vegas THIS YEAR describing how wonderful you are. Yeah. Ok.
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