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  • Not once, but twice we received the worst service I can remember ever receiving at a restaurant. The tall, semi-bald waiter in the first area walked away from us while we were still talking during both visits, and the second time he never brought us our drinks or asked us how our food was, yet we were billed for those drinks and there was an issue with the order. While this was going down, the afternoon manager dramatically swoops in the front door and comes over to our table with the following statement, "Calm down, the beverages have been deducted from your bill!" As though doing the right thing in the end deserved a round of applause. Then, as we were getting up to leave, the waiter offered us a free dessert...kind of an afterthought because other customers saw and heard what had been happening. No, thank you...an apology for his haughty attitude would have been much more well-received. I prefer going to Canter's in Los Angeles, and will just resign myself to the fact that there is nothing like it (or that even comes close) in Arizona. Canter's has wonderful customer service, whereas the management of this eatery evidently does not train their employees adequately in that regard; even the deli person was indifferent during a third, separate visit (knishes to go). The food means nothing to me when the service is poor, and I won't be returning. P.S. Tried to call the person in charge of complaints of this nature and was never able to speak with him personally due to an extended game of phone tag. Sad. Even in Hollywood, waiters and waitresses are aware that good customer service = no complaints, and great customer service brings out the generosity in even the worst of the world's Scrooges.
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