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  • I am a frequent visitor to the Paramount location on Yonge Street downtown Toronto and I happened to be in the North York area for an event. I was excited to see that there was a Paramount close by to where I was so I decided that I would go there. Upon arriving, a friend and I were greeted by a woman who brought us to our table then told us we had to order at the cash register. I found this slightly odd because I'm used to there being servers at the other location. We went to order our food and a gentleman who appeared to be the manager on duty took our order at the register. The man asked us if we wanted hummus or baba ganoush and we said that we would like hummus assuming that it came with our meal. We finished our order then sat down. Our bread came quickly and we were given a full size order of hummus and then checked our bill and realized he had charged us for a full size hummus instead of giving us the small sized sides that already come with the meals. We told our server that we didn't want this and she brought it back and the manager said he would refund the purchase after our meal. I had ordered a tabbouleh salad with a side of chicken skewers and when the server brought our food I was served a fattoush salad with the chicken so I told her that it wasn't what I had ordered and she brought it back to her manager who seemed confused then a few minutes later she came back with my food. The chicken was not that hot and it was very bland compared to what I generally come to expect when I visit Paramount. My friends fries were overcooked and borderline burnt and her kafta was very dry. The turnips that they gave her tasted like melted plastic(actually melted plastic) and her meal wasn't even hot either. The woman who was the server came to our table to ask if everything was okay and we both kinda hesitated to answer her because everything really wasn't okay at all. But both being polite people we both said that it was "just okay..." And she just walked away without inquiring any further. The manager never once came up to us to apologize for his mistakes or see if everything had been resolved. The restaurant was really not very busy at this time so it wouldn't have been that difficult to check on a customer that you had made a mistake with. When we had finished our sub par meals my friend then had to go find the manager in order to get a refund on the hummus we were charged for that we didn't even want and he wasn't even the person that refunded the money it was the girl who was the server. I also forgot to mention that while serving me the wrong salad that the server dropped garlic sauce into my lap and on my clothes. Thankfully I wasn't wearing anything nice. After all of this we were left more than disappointed and I know for a fact neither of us will ever be back. Such an embarrassment to the franchise.
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