Horrible horrible service. I took my expensive pair of Christian Louboutins for repair. The cobbler said that he works on that designer brand. I brought in the so kate in and needed my tips repaired. Finding out a year later, he used the wrong size tips and broke the pin in my shoe , then glued them back on and didn't tell me about the damage. Of course I was very frustrated. Went back and forth with Saks where the shoes were purchased to finally have them accept for repair and return back to me a week later to confirm they were damaged beyond repair by whomever worked on them previously. I am going to take this further and seek reimbursement for the damage but wanted to share my experience so this doesn't happen to somebody else. What a horrible and shameful way of doing business.