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| - To celebrate our daughter's birthday, we decided to take the family to Milestones (Vega Blvd, Mississauga). We had all been there before & were always happy with the food & service but it had been a while since our last visit. When we called & made the reservation, the hostess asked if it was a special occasion & we told her we were celebrating a birthday.
When we arrived we were seated & told someone would be with us shortly. Over the next 15 min, several servers walked by but not 1 looked at us or stopped to take our drink order. Frustrated, we finally flagged down a server who offered to put in our drink order. We ordered Sangria, a coke & water. We asked for 3 glasses for the Sangria & mentioned we were there for a birthday celebration hoping to help speed things up.
At 6:45,, our server Keisha, finally came to the table with a coke & water. Not particularly happy, she said she had just returned to work after being off for a month and was feeling a little overwhelmed. No apology was made & it was obvious to us she didn't want to be there. She also said the Sangria wasn't ready yet and asked how many glasses we needed even though we had just mentioned 3 to the other server. When she finally returned with the Sangria, she advised there were no more wine glasses left so brought tumbler glasses instead.
Not knowing when she'd be back, we decided to place our orders. We ordered 2 apps: the Captain's Coconut Calamari & the Mediterranean Goat Cheese Platter. Our daughter wanted the Butternut Squash Ravioli with Crab Sauce. She was so looking forward to her dinner since she had seen it listed online & thought it sounded delicious.
The Sangria was literally 90% ice & tasted like fruit juice. If you took away the ice, I would be surprised if you could even get 2 glasses from it. We also noticed another server bringing wine glasses to another table which we had just been told they ran out of..
The Calamari arrived at about 7:15. We were told our other app wasn't ready yet? Really? It tasted o.k. but the breading should have been crispier, not soggy & underdone. When the 2nd app finally came 15 min later, there were a few pieces of focaccia toast with a small amount of goat cheese spread/dip. The apps were 1/2 price but neither of them were even worth that. Our dinners were brought by several servers (none being Keisha). One of them who we knew from previous visits (Patrick) noticed our daughter's Ravioli was NOT what she ordered. It was in a tomato sauce, an item not even on the menu. He asked our daughter if she wanted it instead. She reluctantly decided to take it not wanting to wait another 15 min since the rest of us had been served but after trying it & not liking the tomato sauce, she decided to send it back & get what she originally ordered. Patrick apologized for the mix up (the first apology we received all night) & put a rush on the order. It did come quickly but was noticeably smaller than the ravioli she originally received.
When our server brought the bill, we asked to speak with the manager. At no time did she make mention of our daughter's birthday even though we had mentioned it twice. She came back telling us she gave the manager a 'head's up' but that he was busy with another table. I guess we weren't the only unsatisfied customers that evening? She also said she was unaware we had waited so long initially before being served. At no time did she apologize which we thought was odd considering how the night had unfolded.
When the manager finally came, he apologized & offered us a 1 time use voucher of $50 for our next visit. It would have been better if he had just taken the amount off our bill since the whole night was a disaster from beginning to end. I also mentioned we chose Milestones to celebrate our daughter's birthday but at no time was there anything said or done to recognize that.
It's the little details that make a restaurant stand out from the pack but when the service & food don't measure up, it's clearly a reflection of bad management. If you are a server & unhappy in your job then find another job. If your restaurant's kitchen isn't being managed properly then it's time to find another manager. It's really too bad because atmosphere is really nice & as I stated before, we had always been very happy with the food & service previously. But...
The whole evening just left a BAD taste in our mouths and I won't be recommending this Milestones to anyone anytime soon.
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