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| - This place is just bad news. We came here for Persian new year and that was a horrible mistake. Last week we called this restaurant to see what they offer for Persian new year - they listed the appetizers, entrees, and mentioned that dessert was also included and that each person could order one drink for free. It sounded like a good deal for $100 a person. WRONG!! Our waitress only brought 2 appetizers for 5 people. We mentioned that she forgot one of the appetizers and suddenly that appetizer was no longer included in our package. Fine. We asked her to repeat what our options were for dinner - and she included vaziri and so did the lady on the phone when we called last week. Suddenly when it came time to order, vaziri was no longer an option - and we were the first people to order dinner. We asked to speak to the manager who we had also seen at Shomal restaurant before (she seems like new management and is doing a horrible job). We mentioned we were comparing our options last week and we chose this place over Shiraz restaurant because of what the lady told us was offered over the phone. She said she would bring us vaziri but not to let any of the other customers know - not sure how anyone else was okay with being ripped off like that, but sure. The food arrived cold but we were tired of complaining and hungry so we sucked it up. Dinner cleared and we were watching a belly dancer for about 45 minutes and we asked our server for dessert. Again, suddenly dessert wasn't included. This restaurant promised A, B, and C, and didn't deliver on any of it. They messed up all 3 courses and ruined our evening.
We asked for the bill about an hour before new year. They charged the Visa we had put our reservation under - without our consent. When I asked them over the phone why they needed our Visa, they said just in case we cancel our reservation. They brought over the Visa receipt with the bill. Somehow it came to $800. We looked at the bill and saw that they charged us $500 (100/person) PLUS everything we ordered - the drinks that were supposed to be included, the appetizers, and the entrees. Not to mention a not deserved tip of $100. Of course we complained to the managers and they both acted as if we were over reacting - they agreed it was a mistake and refunded the $800. We were going to pay the actual bill of $500 in cash but realized these people are SO shady that we wouldn't trust them not to charge our Visa card even if we did pay with cash. We paid $500 with NO tip. Everyone was so rude and kept telling us "hearse Nakhor - as if it's our fault that they ruined every single thing that could have been ruined. We kept all the receipts and when we came home we noticed that we also had a receipt for $400. When my husband checked his account he noticed exactly $900 was missing from his Visa credit. It was so dark in there we couldn't even see all the receipts we had until we got home - so we called them right away to complain AGAIN about how they charged us $900 when it should've only been $500 and why do they keep charging his Visa card without his consent - this is total FRAUD. The man he was speaking to was even trying to get him to pay gratuity on top of that. Are you kidding?
This new woman (Samira) that is "managing" Gilaneh and Shomal is clearly so cheap and doesn't deliver on what she promises her customers, and even rips them off! We will NEVER return to Gilaneh or Shomal simply because of her and the shady way she is running her business. And we have a lot of friends and family and will make sure they never waste their time like we did by going to these restaurants. You just made your competition a much richer place.
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