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  • Our insurance company put us up while our house was under going repairs due to a leak. The insurance company booked the reservation and told us it was paid for. When we checked in they told us they needed a credit card for incidentals. No Problem. I was charged $1400 ($100 for each day we were staying). Ok. We are locals so we didn't plan on eating at the expensive restaurants at the hotel but ok. At the end of the two weeks our house still wasn't done so the insurance company extended our stay 2 more weeks. The Hyatt charged me another $1400 although I had not even used but a small portion of the original $1400. When I went to the front desk I was told to just call my bank and get it back. I was also told "thats just how their system does it". It took me several days to get the money back. If you are staying here other than for vacation be prepared for the large charge. I don't think its a good system.
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