We really wanted to try Dr Laffa after seeing it on You Gotta Eat here. I'm not sure if our poor experience is based on the day we went (weekday evening) but we had a poor experience.
On first impression, the restaurant isn't exactly the cleanest, but in trying not to judge a book by its cover we still ordered. Of the 3 staff that we dealt with two were smug and rude but one man who packaged our order was very nice and made up for the other two's rudeness.
The Laffa wrap on the show comes with fries added into it, this is emphasized as being the unique part of having a wrap at this restaurant. My husband was looking forward to this aspect and once our laffas were being assembled I asked about the fries. We were rudely advised by the owner (or who seems to be the boss) there were no more.
We were a little disappointed but it was totally understandable if they had run out or whatever the circumstance were for saying no.
As we were having our Laffas assembled and waiting for our hummus order (hummus wasn't flavourful at all, the worst I've had) another ordering Customer who seemed to be a regular also had a Laffa and started to have his assembled. Once he was told no fries he reacted and owner looked over to see who it was said "no problem! We will make for you". Didn't offer us any as we're still standing there, or even a substitute for what should've been included.
Basically made us feel like our business was not important to them at all.
Not the best first impression to make on new customers.... we definitely won't be back. There is no shortage of good shawarma places in this city to keep going to this one and be treated this way.