Terrible casino, and the other reviews are correct: it's only gotten worse since it was re-branded. At night, the casino area still feels sketchy and isn't well lit (especially to the northwest) despite the renovation of Public Square. This is a BIG problem because the JACK re-brand changed the free parking requirements: you must now spend the equivalent of $333 or gamble for a minimum of one hour at a table in order to receive free parking in the attached garage. (I finally got an employee to admit that it takes 1,000 points and that you earn 3 points for every dollar lost.)
There is very infrequent cocktail service to the tables and other games. The clientele can be awful on nights without other downtown events - homeless people frequent the bars for free soda and hot chocolate. They do have cover bands and djs on weekends, which is festive.
The dealers and servers aren't the best, but they are trying for good customer service whilst management is clearly not. Anytime someone is indifferent or rude at this place, it is inevitably a supervisor. I think the table minimums are often too high for the market, but that's the casino's prerogative. For out-of-towners, you should know that Ohio does not permit smoking in the casino nor can the casino give away free alcohol.