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http://www.openvoc.eu/poi#funnyReviews
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  • I didn't buy my 2016 Rogue from Avondale but apparently I should have to be treated decently. I had just moved into the Avondale area and was due for an oil change. I called 3 days prior to make an appointment - set for 10:15 on a Friday. I was 5 minutes early and upon arrival, I was greeted warmly by one member of the staff. When I went to see Blair, my service advisor, he asked me the same questions that I had already answered with him over the phone when booking my appointment. He quoted me "about an hour" and when I mentioned my concern about going over the time frame, he assured me that if I just got an oil change and nothing else, he could stick to an hour. Cool! I take a seat in the waiting room and low and behold, an hour later, my car wasn't ready. IT HADN'T EVEN GONE IN THE SHOP YET. I understand things can get backed up but it would be respectful to be kept in the loop of these situations. I would have happily rescheduled. Instead, it took me 30 more minutes to get my car back since they claimed they were already working on it. My keys were held hostage and I felt violated. I am so disappointed in the lack of communication and the horrid customer service exhibited by the service department.
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