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| - NOTE: I HAD TO GIVE IT 1 STAR BECAUSE IT WOULDN'T POST OTHERWISE... IT DOESN'T EVEN DESERVE THAT MUCH...
WORDS CAN'T DESCRIBE HOW I FEEL RIGHT NOW... BUT I SURE AS HELL GOING TO TRY....
Tonight we decided to have a family outing of shopping and dinner at Fashion Show Mall, however, what started out as a great time quickly turned into an amazingly bad experience thanks of course to the HORRIFYINGLY BAD service at Strip Burger.
First off, it took your hostess 15 minutes to have us seated at a table, BUT THERE WERE EMPTY TABLES EVERYWHERE WE LOOKED!!! It took her so long to come back to us that we contemplated on just getting a To-Go order, BUT (TO NO) SURPRISE, THERE WASN'T ANYONE THERE TO EVEN HELP US PUT IN AN ORDER!.
Luckily (or not), this "hostess" finally finds a table (again.... EMPTY TABLES EVERYWHERE) for us to sit in and a server takes our order. Now, I ordered the new Velveeta Burger which had a simple ingredients - Burger with Velveeta with onion strings and Russian dressing. Simple enough right? But I got what looked like a regular burger with Russian dressing - NO ONION STRINGS. NOW.... before you say I overreacted and should have just sent it back.... I say, "I WOULD HAVE SENT IT BACK HAD THEY ACTUALLY COME BACK TO CHECK IF EVERYTHING.... OR ANYTHING WAS OKAY!"... but she never came back... not for anything.. not even to check to see if we needed a napkin...
Mind you, I was trying to be calm about this (pardon my language) whole fucking situation, but what sent me over the edge was that, my family had finished their dinner (I was just too pissed to eat) and we waited patiently for our server to come back because we wanted to place an order to-go for my little brother that was studying at home for his midterms.... we waited.......and waited.... and waited.... AND WAITED.... until I had enough and had to go hunt her ass down to tell her I wanted to place a to-go order and the check!
AND THEN WE WAITED.... only to be sent a different server to take our order (MAYBE OUR ORIGINAL WAITRESS WAS SCARED -- AND WITH GOOD REASON!)
I have never had an issue with this place before.... in fact, I loved coming here with friends and our past experiences here had been awesome... But truth be told, I'm just over it now -- I don't think I will be coming back here any time soon.... or bringing people here to dine any time soon....
Your service at Strip Burger was impeccably bad that I would have rather gone through a Burger King drive-thru .... At least I would have gotten my food as well as my check in a timely and less frustrating manner than what your SORRY EXCUSE for a wait-staff you had tonight had given us! If I ever do come back here, I will definitely make sure that I come when your A-squad is working and not your D-squad... although, why should I take the chance again? It was truly insufferable.
I do hope you enjoyed the note that I wrote at the bottom of the check. PLEASE.... DO reflect on that message.... and YES... I did spell out the gratuity for you in perfect English -- Z-E-R-O.
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