My first experience with this service center was absolutely horrendous. I made an appointment and specifically requested shuttle service because I had to be back at work. Not only did I want an hour and a half before I was presented a shuttle, but I was informed that the oil filter for my car was not available at this location and it would be another hour or two before my oil filter was brought to this location.
What was the point in scheduling an appointment if the necessary materials aren't readily available? Wasn't that the whole point of the appointment? So you would be prepared to service my car?
Aside from the terrible service, the front desk staff were pleasant.
The above visit occurred in October. I am back again today because this is the only location with availability for thr time I need. No surprise, same terrible experience. To a T. 3+ HOURS FOR AN OIL CHANGE WITH AN APPOINTMENT!!!