Been here a few times and have been disappointed with management / employees. Today I went to make a simple return which took about 15 minutes. I waiting in line until finally someone who was just standing around decided to help out at the register. During this 15 minutes at the counter she called me "hun" and "sweetheart" maybe 5 times - unprofessional.
She did not know how to make a return and had to ask for help. Teach your employees at the register how to make simple returns and how to treat valuable customers professionally.