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| - I purchased my ring at Schubach Jewelers, a subsidiary of Samuels Jewelers, in Utah. See my review on that, if you like, but I have been nothing but disappointed with any of the jewelry stores in the Samuels Jewelers family.
Don't get me wrong--the salespeople are always fantastic. They're knowledgeable, nice, and good at what they do. Unfortunately for them, they seem to work for the crappiest jewelry chain in the country. Poor souls.
Whenever I'd go in to get my ring plated at the Schubach in Utah, there was always some kind of excuse: our jeweler is out of town/on vacation/not taking orders for a couple weeks. What?
So, I was excited when we moved to AZ--bigger market, much bigger city, better availability and service, right? Wow, wrong. It was even worse than in Utah.
I called on the 20th because I ended up at Fiesta Mall, where their old location was. They told me where the new location was, and I said I needed to bring my ring in to be plated, but that I probably wouldn't make it in that day but would be there soon. They didn't mention what I found out, after an hour drive, the following Monday.
Their jeweler wouldn't be back until the end of February. Thanks for letting me know when I called... The associate said I could leave my ring there and get it when he was back and taking orders again. Um, really? Not going to happen. I asked if they were bringing in another jeweler temporarily to serve customers in his absence. Nope. Do they have any partnerships or agreements with other jewelers so I could get my ring taken care of in a timely manner? Nope. Where's the nearest location? Oh, Peoria. Arrowhead. Lovely.
The saleswoman was apologetic but it was clear she was bound by what her company does when their jeweler goes out of town: nothing. Impressive way to make sure to seal the deal that I will never buy from this company again after my experiences with Schubach. Bummer for them. because I'm sure I'm not the only one who's had this happen... my timing over the course of four years, while possibly bad, cannot be consistently that terrible.
Oh well! I have a pretty ring and stories to tell about where I got it. Sorry they aren't good ones, Samuels.
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