Where should I begin? First of all if I could give 0 stars I would. I arrived to the office at 1am after traveling from NYC. All I wanted to do was get my car and go to sleep. We waited in a line for over an hour while the office has 2 people working. We were told our luxury car was already rented out and that we would need to come back in the morning for the vehicle. We left in a smelled beat up Kia Optima. When I returned the next morning we got into a Chrysler 300. Once I drove off the lot and hit the brakes it was a disaster. They went to the floor and the whole car would shake. We went to return the vehicle last night only to find the location had no other vehicles. We are still driving our unsafe vehicle. I've been trying to call the location all day and no one picks up the phone. I'd appreciate someone getting back to me on this matter.