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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I'm not a big coffee drinker so generally I avoid places like this, however, today I was on the search for breakfast and aroma seemed to have the best option in the food court. I ordered the breakfast sandwich. I had noted on the menu it said "personal size" or something like that... But didn't really think about it too much. Aren't all sandwiches personal? I placed my order and the cashier asked me if I wanted personal size or... Then her voice trailed off. I asked her to repeat what she said, and was very rude in her tone. I was confused as to what personal meant because any freaking normal person would consider a sandwich on normal slices of bread to be personal. Turns out it's just Aroma's pretentious way of saying half sandwich. I also bought a bottles juice and a brownie. I wasn't given the brownie at the cash which I thought was odd, but figured maybe they put it in the bag with the sandwich. As I sit waiting for my sandwich I watch the girl behind the counter sort of bitchily snap at another customer because he asked for his coffee while waiting for his breakfast to be complete. He didn't realize she still had to steam the milk and pour it in. She was really rude about it. So I get my whole sandwich in the bag and I look and no brownie. I asked the lady about it and she looked at the receipt and said I wasn't charged for it and just shrugged her shoulders. That lead to my realization that since I got a whole sandwich the price from the menu was actually doubled. I obviously knew it would be more than the "personal" sandwich... But honestly, $9 for a sandwich with egg, cheese, pickle and tomato? That probably has a total cost of no more than $2! That's a HUGE markup!!! Anyways, I noted that another reviewer commented on how the owner of this establishment "hates starbucks".. Well let me tell you, if this had been a Starbucks, I would have been greeted with a smile, the other gentleman wouldn't have been rudely spoken to by the barista, and when they realized I had ordered a brownie and didn't get it and wasn't charged for it, they would have given me one for free. This place fails at customer service BIG TIME! It wasn't even busy to be able to use stress as an excuse. I won't ever come here again, because it's not deserving of my cash.
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