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  • It makes me really upset to have to write this follow up review, but in light of recent events my opinion of this dealership has completely changed, and I no longer feel comfortable recommending this place. So the scenario is, I purchased my most recent vehicle from Cardinale Way in August 2012. On April 13, 2013, I received a letter from a law firm stating that they had been contracted by Cardinale Way as debt collectors for an outstanding debt I owe the dealership. In looking over the paperwork they sent me, this "outstanding debt" is a $300 down payment that the dealership was suppossed to automatically deduct from my checking account the week after I purchased my car. Keyword here being "automatically". Apparently they never did this, and this entire time I've owned be car (8 months now) the dealership has never contacted or notified me that this debit never occurred. On top of everything, it is now 2 weeks later since having recieved this letter, and absolutely no one from the dealership has contacted me back to resolve this matter. I have left a voicemail with accounts receivable, left my issue on their Facebook page (to which someone commented, but they never actually called me to resolve the issue like they said they would) and I even called and spoke with their GM (who said he would get right on the issue and would call me back - it's now a week and a half later and nothing). Apparently no one at this dealership feels the need to be accountable for their customer's experience once they've sold them the car. I will not be returning to this dealership with my business, nor will I ever recommend them again.
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