No bank is perfect. They're just not. They all are problematic & have issues. The trick is finding a bank whose issues you can live with. NSB is mine. That said...
I opened my account in Henderson but for some reason this location is my "home branch." I live in Silverado Ranch near the McCarran Center, but ok...whatever. My office isn't far from this one. I rarely ever go to this branch but if I need their assistance with anything I contact Joy, the manager...primarily by email.
She has always been helpful & responsive with whatever I need. I was in yesterday and was finally able to meet her. Definitely makes my life easier & I appreciate her help when I need it.
Wish the ATM was drive thru here.
My only complaint about NSB (and not this branch) is this: my direct deposit used to post at 11pm on a Friday, now it posts after 1am on Saturday. Its a matter of grocery shopping or going out with friends this interferes with. The 2 hours makes a difference.
I wish they offered more online features, such as transferring money to NON-NSB accounts; that Bill Pay automatically deducted the money from your account when payments issued as opposed to when the check is presented (this is how Citibank does it) for payment.