Unaccountable
I would seriously advise against using this service. When I had problem with key made by Nick he suggested that the key wouldn't work to open the trunk because I was standing too close to the vehicle. When it wouldn't work again I requested a call and instead he appeared at my home but I hadn't been at home ......which is why I requested he call. After that I never heard back from he or the manager and the key still doesn't work two months later. It doesn't open the trunk, the doors nor does it start the car (I have a keyless ignition).
Sure he's pleasant. I would too if I got $400 for an inferior product I was probably paying less than half of what I charged. A huge mark up would make me happy too especially if I didn't have to be accountable for its usefulness.