I scheduled an appointment to have my hair styled before a concert. Charles was nice and super helpful on the phone, answering all my questions and scheduling my appointment. They were running a little behind when I got there, but it was a busy Saturday afternoon and I only waited about 10-15 minutes. But this just gave me more time to sip the champagne that was offered to me. Jill was the stylist that did my hair (I chose the Cydne style from the Blow Menu). AND I LOVED IT! The style turned out beautifully - and stayed in place and off my neck the whole night, even with all the dancing. Next time I am in Vegas for an event, I will be sure to call them again.