The owner who did my nails was extremely nice and friendly, the massage chair was good. However, the mani only included the nail buff, file, and paint. I didn't receive any cuticle oil and she didn't ask to trim my cuticles. There was no hand lotion or hand massage. As for the pedi, there was no callus remover, or massage. The products she used were good, but she used them very very sparingly. No product was put on my legs either, feet only. My nail polish only lasted a day before peeling off in full sheets... on fingers and toes. I wish I had a better experience because the owner is such a sweet woman!