| rev:text
| - Took my son to Dr. Guttenplan because he was having issues that another ENT office was unwilling to help with, saying that he was fine, when he actually had a relevant issue. On the first visit with Dr. Guttenplan, he didn't say much at all but ordered tests that were needed to determine my sons issue. At the follow up visit he kindly went over options for surgery, and it was scheduled. We did have an issue with the scheduling of the surgery on their end, but the scheduler did what needed to be done to fix the error and we actually had his surgery done earlier than originally scheduled. Surgery went well. Dr. Guttenplan went over all the details immediately following surgery. He explained home care and scheduled follow ups accordingly. The only thing I would have liked is to have been told to get the prescriptions beforehand, but they were given to us at the hospital, so I had to drive thru the pharmacy on the way home with my son.
Fast-forward a couple months. My son is no longer having the issues he was having before surgery. We are happy with the results of the surgery, which was a pretty big deal. The staff were all good with us. There was never a long wait before appointments. Thank you to Dr. Guttenplan and staff!
I need to add to my original review, as our experience with this office has changed. I was grateful for Dr. Guttenplan and he also did surgery for my youngest son for ear tubes and we had a positive experience. All was ok, until our last visit to this office. Dr. Guttenplan is no longer with the practice, so we were scheduled with Dr. Kaplan for follow ups with both boys. When we arrived at the office (10 min. early) the girl at the front desk told me that Dr. Kaplan may only have time to see one of the boys since we were late and paperwork takes 30 min. to fill out. "Paperwork?" Apparently we were scheduled as new patients since we were new to Dr. Kaplan. After determining this, the girl had to notify the doctor and staff that it would be ok to see us still. I feel it all went downhill from there. We saw a doctor in training before seeing Dr. Kaplan. This doctor spent about 20 minutes with us, mainly asking tons of questions. When Dr. Kaplan finally made it into the room, the first words out of his mouth were that he couldn't be of any help to my son. Ummmm...he hadn't even checked him out for himself yet. He spent a decent amount of time with the boys, but seemed very arrogant and he is not a very good listener. Sorry to say that this one bad experience in this office will end here.
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