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| - Since I was born in Chicago, where Walgreens originated, I have been a lifelong Walgreens customer. Imagine my disappointment when, during the whole four years I have lived in Las Vegas, to have repeated bad experiences with this particular Pharmacy.
I get one of the most common antidepressants in the world, every month, for almost four years at this location, yet this location has supposedly ran out of it, twice. I was told this was because of a problem with the manufacturer. Yet other locations, and their competitors, had plenty on hand. Sounds like a blatant lie to me.
Also, sometimes the pharmacy drive-thru line can exceed 20 minutes just to drop off a prescription. Then you have to come back several hours later to pick it up and wait in line another 20 minutes.
Inside, the wait isn't much better. It's often crowded with many people waiting in line to drop off a prescription or pick up one. In a very crowded waiting area.
Calling on the phone hasn't been a good experience either. I have waited as long as 40 minutes on hold, only to have someone pick up the line, and hang up on me! When I called back, I was on hold for another 30 minutes. I am not exaggerating.
There is an option to leave a message for the pharmacist, but I have never received a call back.
I have decided to use the 24 hour location on Eastern and windmill, or the location of Eastern and Serene, even though it is an inconvenience to go out of my way. It just is not worth the stress, long wait times and disappointment.
It doesn't take a business major to see that they are obviously understaffed. I cannot help but wonder if the manager does not hire a sufficient head count in order to make some type of quota that makes him look good to corporate or enables him to achieve some type of bonus.
The non Pharmacy part is hit-or-miss. Sometimes you are greeted and checked out by a very friendly cashier who is more than willing to answer any questions or offer any help, other times the cashier obviously does not want to be there at all, and it makes you uncomfortable to have him check you out, like you're inconveniencing him by having him do his job. Still other cashiers are ambivalent - not necessarily rude, but definitely not customer service oriented.
Really all this location has going for it is that it is right on my way home from work and the non Pharmacy part is open 24 hours, making it more convenient to run in and get small amounts of health and beauty products, pet supplies, a forgotten grocery item, etc., than going to the 24 hour Walmart which is just way too big when you are tired and just want to get home.
All in all, it's really a shame and my mom and dad would be so disappointed to know that the Walgreens they knew and loved allows a store, mainly the pharmacy, like this to operate.
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