The first couple times I went I had no problems but this last time I went (11/30/16) was far from great.
It started when I ordered with the Cafe Rio app and they "didn't receive the order" but I didn't find that out until AFTER I paid for the order that had been called in by someone else. The order was similar to mine but there were some differences (regular quesadilla instead of the free Nino quesadilla). When I tried to tell them that the order was wrong they told me "well, that's what you ordered so that's what we made". After I paid and got the receipt I noticed that the name and phone number on the top of the receipt was not mine. I mentioned that to the employee and she, and who I'm guessing was the manager, was reluctant to give me a refund. When I finally got the refund they told me that I needed to get in line and order my food again, which I did. When I got to the end of the line I was still trying to be as nice and respectful as I could but it appeared like I was "inconveniencing" them. I took my drink cup and went over to the soda fountain and I could smell the dirty bathroom! With how bad it smelled I can't even imagine what they looked like!
When I got the food home I ate half of my salad (which the meat wasn't even close to how flavorful it usually is) and saved the rest for later. When I got around to eating the rest of my salad, I felt something in my mouth that was very crunchy. Knowing that I had eaten all of the lettuce and chips earlier I started to get a little worried. When I spit the object out of my mouth I almost threw up. IT WAS A BUG! I was too disgusted and angry about the lack of customer service that I didn't even want to call and have them try to tell me that it was somehow my fault.
DO NOT GO TO THIS LOCATION! I am not the type of person who writes bad reviews for places but this one was HORRIBLE!