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  • DO NOT DO BUSINESS AT THIS JEWELRY STORE! THEY DAMAGED MY ENGAGEMENT RING! I was looking at wedding bands and asked for my engagement ring to be cleaned while I looked. It was a customer comfort fit, and instead of just cleaning it as I had ask, the lady put it on a shaper to "reshape" it and completely bent it! The jeweler was not in, and I was told the owner would call me first thing in the morning. The owner did not call me as the manager had indicated, so I contacted him in the morning and told him I expected the store to pay for my ring to be fixed. He was very rude & told me that he has been in the jewelry business for a long time and has never had any problems. I responded that there was a problem now and asked how he was going to handle it. He again insisted that he had not had any problems in the past but told me to call him once I got the ring repaired and he would "see what he could do". I had the ring repaired for a cost of less than $75, but he will not call me or my husband back so we can work out the details for him to pay. I have experienced how poorly and rudely he treats potential customers, and would highly recommend not purchasing anything from this store. I did file a report with the mall security so that I would have a documented record of what happened, and will try to pursue other options - perhaps small claims.
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